First and foremost, thank you very much for purchasing products from us. We know that you can purchase products anywhere on the internet, so we truly appreciate your business.


The LyfeShot team works very hard to ensure that every interaction (and hopefully purchase) is a positive experience that you can tell your colleagues, friends and family about (also please like our social media pages as well when you have time — that way you'll know about our latest and greatest deals and newest products).

We know that from time to time, there are hiccups when you buy products online and we want to make sure that you are more than satisfied with your LyfeShot customer experience. Therefore we have laid out our very straightforward 30-day No Questions Asked Return Policy as well as the warranty services that we proudly provide on behalf of Brinno Incorporated.


Refund Policy

  • Lyfeshot offers a 30-day No Questions Asked Refund Policy. Product must simply be returned in its original packaging along with ALL original accessories to be eligible for a refund

  • Please email CustomerService@Lyfeshot.com to start this process. Your refund will automatically be made via your original payment method after your order is returned and confirmed to meet the simple criteria we mentioned above.

Damaged & Defective Items:

  • Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item.

  • Please email RMA@Lyfeshot.com for all damaged and defective issues.

  • Please email CustomerService@Lyfeshot.com for all other order related issues.

Warranty Coverage


Brinno offers a limited 1 year warranty from the date of purchase and therefore LyfeShot extends this warranty to you.
A few important things to note:

  • Please retain the dated sales receipt/invoice as evidence of the date of purchase. You will need it for any warranty service as we need to know where you bought it from and when.

  • This warranty covers all products that are defective from the manufacturer's error and not damaged due to user's error, accident, misuse, abuse etc.

  • Therefore if you drop your camera (on the ground or in the water or a deep dark hole etc) and it breaks, that's not covered by our 1 year warranty.

  • However, if the camera breaks because of user error (which can happen...nobody's perfect), please contact us anyways at customerservice@lyfeshot.com and we'll see if there's anything we can do.


No returns or repairs will be accepted without a proper return merchandise authorization number (RMA#) by LyfeShot. If you need to return your camera under the warranty policy you'll need to contact us first to get an RMA#.

The cost to ship the camera back to us is a cost that the customer will have to pay. When we ship the replacement product we'll cover the shipping costs to the customer.